TERMS & CONDITION
This Agreement is a contract between Customer and Confiance Lab. By using Confiance Lab Online, the Customer shall be bound by this Agreement and the Terms and Conditions.
GENERAL
The Terms and Conditions are as follow:-
1.“Customer” shall mean the person who makes an order to purchase the products using the person’s Login account.
2.“Intellectual Property” shall mean all intellectual property rights of whatsoever nature, including (without limitation) patents, designs, present and future trademark or copyright, whether or not registered or registerable by any means, and the right to file an application for registration thereof.
3.“Login” shall mean a Customer’s online access to Confiance Lab Online under that Customer’s registration..
4.“Product/Products” shall mean any and all the products for sale by Confiance Lab Online.
5.“Confiance Lab ” shall mean Confiance Lab who is the seller of the products by Confiance Lab Online.
6.“Confiance Lab Online” shall mean this Internet site and the medium by which Products are offered for sale by Confiance Lab to the Customer.
All Products sold by Confiance Lab through this site are subject to the Terms and Conditions. By submitting the order for processing by Confiance Lab Online, the Customer shall deem to have read, understood and agreed to the Terms and Conditions at the time the order is submitted for processing.
The terms and conditions shall prevail over any other document purporting to have a contractual effect including any store policy at Confiance Lab retail stores.
The Customer shall agree to complete the registration process according to requirements by Confiance Lab as stated on this site. The Customer shall provide Confiance Lab with complete and updated information which shall include (but shall not be limited to) the Customer’s legal name, address, contact number and e-mail address. Registration is open to anyone.
The Customer will be liable for every order made under his/her Login and agrees to indemnify Confiance Lab for all claims, damages whatsoever made by any third party arising from the actions of a person placing orders for the Products using the Customer’s Login. The Customer shall be responsible for updating his/her registration information.
The Customer may place his/her order via our website at: www.confiancelab.com
The Customer will receive a confirmation of receipt of order via e-mail.
Free delivery to one location with purchase of MYR199 and above in one receipt. Additional delivery charge may apply for any other special arrangements such as special timing, location (eg East Malaysia, Overseas), etc.
Access to Confiance Lab Online is through a personal login ID. The Customer shall ensure his/her login ID is kept strictly confidential to prevent unauthorized use. Confiance Lab shall use its best endeavors to prevent any unauthorized entry to the Confiance Lab Online internet site. However, Confiance Lab shall not be liable for any damages or losses whatsoever if any third-party gains unauthorized access to the Confiance Lab Online internet site.
CUSTOMER APPLICATION
The customer registration form must be completed before an order is placed with Confiance Lab Online. The Customer warrants that all information and data provided at the point of registration is accurate, complete and up to date. The Customer shall promptly inform Confiance Lab Online if there is a change to this information or data.
The Customer is responsible for any costs associated with accessing the Confiance Lab Online website and placing an order for goods with Confiance Lab Online, including any Internet provider fees.
In order to purchase goods from Confiance Lab Online, the Customer shall have a Delivery Address within Malaysia. Confiance Lab Online shall not be obliged to deliver goods to an area outside Malaysia.
PRICE
Confiance Lab shall make every effort to ensure that the prices and details of Products detailed by Confiance Lab Online are correct but Confiance Lab Online reserves the right to vary the price and other details of the Products without notice.
The prices advertised by Confiance Lab Online are applicable at the time the Customer view it. Prices for some Products may not necessarily correspond to the prices at Confiance Lab retail stores or other online store platforms like Lazada or Shopee. The price of certain Products or Special Bundle Sets may vary subjected to promotional periods on different online store platforms.
Items in the Customer’s order are charged at the purchase price applicable at the time the Customer submits his/her order and as shown on the order confirmation, except:
If an item is out of stock, in which case the customer shall not be charged for that item; and If the Customer has given instruction to accept a substitute item, in which case the substitute item will be charged at the price at the time the substitute item is scanned for the Customer’s order.
Upon delivery of the items, Confiance Lab Online shall provide the Customer with an invoice specifying the total price for the items.
PAYMENT
Payment for Products ordered through Confiance Lab Online can be made with all major credit cards, online banking platforms and e-wallet.
If the Customer’s credit card is declined by its financial institution, Confiance Lab Online reserves the right to refuse delivery of Products to its Customers.
Confiance Lab may change the method of payment for the online orders at any time and such changes may be notified to the Customer via e-mail, phone call, or by placing notice on Confiance Lab Online internet site.
DELIVERY POLICY
Confiance Lab shall aim to process orders received within 48 hours. Processing time may vary for purchases made during peak periods, over the weekend or on public holidays.
Customer is expected to receive the products in 3 days’ time, however Confiance Lab shall not be liable of any delay in delivering the products ordered by you which due to reasons which is beyond Confiance Lab ’s control which includes but not limited to bad traffics and weather conditions and etc.
Confiance Lab shall not be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier service. In the event of a non-delivery, please contact Confiance Lab at confiancelab@gmail.com or via phone +6011-1088 1288 (Mon-Sat, 9:00 AM – 6:00 PM).
Confiance Lab can be delivered to all states in Malaysia.
VARIATION / CANCELLATION OF ORDER
The Customer shall not make any amendment or cancellation once his/her order has been placed.
Subject to the Customer’s consent, Confiance Lab may substitute a Product for another similar Product if the initial Product ordered by the Customer is unavailable. If there is no prior consent from the Customer for a substitution, then no substitution shall be made. Under these circumstances, Confiance Lab shall make full refund to the Customer as per the Return Policy.
PROPERTY RISK
All risk in the Products shall pass to the Customer upon delivery to the Customer’s delivery address but Confiance Lab shall retain title to the Products until such time as payment for the Products has been affected.
RETURNS, EXCHANGES & REFUND POLICY
Returns, exchanges are NOT ACCEPTED, however refunds are accepted under certain circumstances.
However, an exchange may be allowed under the circumstances the item(s) was/were received faulty. The Customer must email Confiance Lab at confiancelab@gmail.com with the order number and pictures of proof. The Customer should not send the purchase back before getting a reply from Confiance Lab. If the exchange request is approved, the Customer shall return the unused faulty item(s) in the original packaging to Confiance Lab and Confiance Lab will ship a replacement order to the Customer without any additional costs. A refund is only allowed under the circumstances the item(s) ordered is/are no longer available or out of stock. Confiance Lab ’s return, exchange & refund policy lasts 14 days. If 14 days have gone by since the Customer made the purchase, no return, exchange or refund requests under any circumstances will be entertained.
Photographs/designs of the products and packaging are provided on this site to help the Customer to recognize the products. However, the product pictures/designs may be revised and improved as and when necessary, without notice.
Confiance Lab shall use its best efforts to ensure that orders are correctly delivered. Should there be any discrepancy, please email to Confiance Lab at confiancelab@gmail.com by the next working day.
LIABILITY
The liability of Confiance Lab whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of the Products or any other breach of Confiance Lab obligations hereunder shall not in any event exceed an amount equivalent to the price of the Products.
Confiance Lab shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever nor shall Confiance Lab be liable for any damage or loss caused by the Customer’s servants, agents, buyers or other persons whatsoever. The Products shall be accepted by the Customer entirely at the Customer’s risk.
INTELLECTUAL PROPERTY
Confiance Lab owns the trademark, logos and service marks displayed on this site and/or in connection with the Products and Customers. The Customer is prohibited from using the same without the written permission of Confiance Lab or such other parties. The Customer shall not do anything to prejudice the rights of Confiance Lab.
VARIATION OF TERMS AND CONDITIONS
Confiance Lab reserves the right to amend the Terms and Conditions as and when necessary, at its sole discretion. Confiance Lab may, but does not undertake to, notify the Customer of such changes. It is the Customer’s responsibility to review the Terms and Conditions prior to submitting any order and Confiance Lab shall have no responsibility to notify the Customer of any changes to the Terms and Conditions.
APPLICABLE LAW
These Terms and Conditions shall be governed by the laws of Malaysia and the Customer and Confiance Lab agree to submit to the jurisdiction.
PERSONAL DATA
The Customer authorises Confiance Lab to collect, retain and use personal information about the Customer for the following purposes:-
Undertaking any dealings or transactions with the Customer and providing continuous services to the Customer;
Assessing the Customer’s credit-worthiness;
Sending the Customer any advertising and/or promotional material;
Notifying Customers of special offers or new Products;
Notifying Customer of up-dates to this site;
The Customer is aware that in the event sufficient personal information is not supplied, or is not satisfactory to Confiance Lab then his/her application for registration to Confiance Lab Online may not be accepted.
The Customer is aware that any personal information supplied by the Customer will be retained by Confiance Lab and will be accessible to employees of Confiance Lab and other persons or corporate bodies engaged by Confiance Lab for or in relation to any of the purposes listed above, or to third parties and the Customer authorizes Confiance Lab to disclose all or any part of any personal information provided by the Customer to such third parties.
The Customer acknowledges that Confiance Lab shall retain all personal information supplied by the Customer and unless otherwise notified to Confiance Lab may continue to contact the Customer with marketing information even after the Customer’s registration is cancelled.
CONFIDENTIALITY
Confiance Lab shall not sell, rent or lease the Customer’s information to third party.
Personal data held by Confiance Lab relating to the Customer shall be kept confidential.
Any questions, comments, suggestions or information other than personal data sent or posted on this site, or any part of this site by the Customer shall deem to have voluntarily provided to Confiance Lab on a non-confidential and non-proprietary basis. Confiance Lab reserves the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely, including passing it to any associated company.
Confiance Lab will disclose Customer’s personal data, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:- Comply with legal process served on Confiance Lab or the site;
Protect and defend the rights or property of Confiance Lab ; and
USERNAME & PASSWORD
The Customer shall take responsibility for the safe-keeping of his/her login email ID and password.
The Customer is liable if his/her login email ID and password are used by an unauthorized person. The Customer shall release and indemnify Confiance Lab from any liability arising from the unauthorized use of his/her login email ID or password.
SAFETY OF PERSONAL DATA
All reasonable efforts are made by Confiance Lab to ensure that any personal data held by Confiance Lab is stored in a secure and safe place and no unauthorized access will be made
by Confiance Lab to Customer’s browser.
LIMITATION OF LIABILITY
By accessing and using this Confiance Lab Online internet site, the Customer acknowledges and accepts that the use of the site is at the Customer’s own risk. Confiance Lab shall not be liable for any direct, indirect, incidental,
consequential or punitive damage or for damages for lost profits or for loss of revenue arising out of any use of, access to, or inability to use the site. Without limiting the foregoing: THIS SITE AND ALL INFORMATION AND MATERIALS CONTAINED IN IT ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR IMPLIED TERMS AS TO TITLE, QUALITY, MERCHANTABILITY, FITNESS FOR PURPOSE, PRIVACY OR NON-INFRINGEMENT. CONFIANCE LAB HAS NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENTS OF THE SITE. CONFIANCE LAB ASSUMES NO RESPONSIBILITY AND SHALL NOT BE LIABLE (TO THE EXTENT PERMITTED BY LAW) FOR ANY DAMAGE OR INJURY ARISING OUT OF ANY USE OF OR ACCESS TO THE SITE/CATALOGUE, OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, INTERCEPTION OF ONLINE COMMUNICATION, SOFTWARE OR HARDWARE PROBLEMS (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR COMPATIBILITY PROBLEMS), THEFT, DESTRUCTION OR ALTERATION OF THE SITE, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOUR, NEGLIGENCE OR, UNDER ANY OTHER CAUSE OF ACTION RESULTING DIRECTLY OR INDIRECTLY FROM ANY ACCESS OR USE OF THE SITE/CATALOGUE, OR ANY UPLOADING, DOWNLOADING OR PUBLICATION OF DATA, TEXT, IMAGES OR OTHER MATERIAL OR INFORMATION TO OR FROM THE SITE.